How to Become a Casino Manager in 5 Steps, casino game manager.
Casino game manager
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A casino manager, also known as gaming manager, oversees the daily operations and staff within her or his facility. In this job, you may monitor the floor to make sure players aren't cheating, as well as to ensure dealers conduct games properly and to enforce house rules. Your administrative duties include hiring, training and evaluating staff, preparing work schedules and deciding what games to offer and at what odds. Consider the information in the following table to determine if a career as a casino manager is right for you. The U.S. Bureau of labor statistics (BLS) reported that approximately 173,100 people worked in the gaming services industry in 2018 (www.Bls.Gov). Of these, gaming and sports book writers and runners accounted for 11,700 jobs. Employment in the industry was projected to grow 5% from 2018-2028, but competition for jobs was expected to be intense.
How to become a casino manager in 5 steps
Research what it takes to become a casino manager. Learn about education requirements, job duties, median wages and job outlook to find out if this is the career for you. Schools offering hotel & restaurant management degrees can also be found in these popular choices .
What is a casino manager?
A casino manager, also known as gaming manager, oversees the daily operations and staff within her or his facility. In this job, you may monitor the floor to make sure players aren't cheating, as well as to ensure dealers conduct games properly and to enforce house rules. Your administrative duties include hiring, training and evaluating staff, preparing work schedules and deciding what games to offer and at what odds. Consider the information in the following table to determine if a career as a casino manager is right for you.
| Degree required | high school diploma or equivalent; some casinos require managers to have a college degree |
| key skills | communication, customer service, leadership, and math skills |
| licensure required | varies state to state |
| job growth (2018-2028) | 7% change for all gaming managers* |
| median salary (2018) | $74,700 for all gaming managers* |
Source: *U.S. Bureau of labor statistics.
Step one: obtain gaming employment
Casino managers typically start out in an entry-level position. You are most likely to find one at casinos in nevada. Other opportunities are available on riverboat and racetrack casinos and at casinos on native american reservations. At a minimum, most casinos prefer to hire entry-level workers who have a high school diploma or GED.
The U.S. Bureau of labor statistics (BLS) reported that approximately 173,100 people worked in the gaming services industry in 2018 (www.Bls.Gov). Of these, gaming and sports book writers and runners accounted for 11,700 jobs. Employment in the industry was projected to grow 5% from 2018-2028, but competition for jobs was expected to be intense.
Step two: complete a training program
You can access training in multiple forums, depending on your interests and location. For example, almost all casinos have an in-house training program. To provide this training, some casinos partner with community colleges and 4-year schools to offer certificate programs. However, some of the largest casinos own and operate training schools.
Whichever option you choose, you'll receive an overview of basic casino operations. Your program's content may address fundamentals like surveillance and security, floor management, casino marketing, gaming regulations and customer service. Training might also prepare you for specific positions, such as slot attendant, cashier or dealer.
Step three: obtain a gaming license
All gaming workers, including casino managers, need to be licensed by a state casino control board, casino commission or other regulatory agency. You will need to meet the state's age threshold for licensing. Then, you'll provide a photo ID, pay a fee and pass a background check and drug test. Some states may only grant you a license if you're a resident.
Step four: earn an associate's degree or bachelor's degree
An associate's degree or bachelor's degree isn't required to become a casino manager, but earning a degree can help you acquire a stronger base of casino knowledge to supplement what you learn through direct experience. Degree programs adapt general business and management concepts to the casino environment as well as explore gaming-specific subjects. Possible course topics include internal casino organization and interactions, casino accounting and human resources management. You may also study food and beverage management, public relations and the gaming industry's social and economic impact on society. Associate's degrees may be earned in two years and bachelor's degrees in four years.
Step five: advance your career
Your willingness and ability to learn new jobs will influence how far you advance. A slot attendant can rise to become a slot floor supervisor, for example; however, to move beyond that, you should become a dealer for the various table games including poker, blackjack, craps, roulette and baccarat. From there you could rise to the managerial level. Sometimes aspiring casino managers advance by changing jobs to successively larger and more popular casinos. According to the BLS, gaming dealers held 95,500 jobs, while gaming supervisors held 49,700 jobs and gaming managers held 5,900 jobs as of 2018. Employment of casino managers was expected to increase by seven percent between 2018-2028.
What are some related alternative careers?
An individual interested in a career in the gaming or hospitality industries may consider becoming a gaming surveillance officer or a lodging manager. Both of these careers typically require only a high school diploma or GED. Lodging managers work at hospitality businesses such as hotels. Gaming surveillance officers monitor casinos to enforce rules and laws.
To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:
Casino manager: job duties, employment outlook, and education requirements
As a casino manager, you're responsible for maintaining and organizing a casino's day-to-day operations. Continue reading for more information about a casino manager's job duties, as well as the education needed for the job and the salary potential. Schools offering hotel & restaurant management degrees can also be found in these popular choices .
What is a casino manager?
Casino managers are in charge of a casino's gaming operations. They monitor gamblers, employees, gaming machines and tables. Casino managers are responsible for explaining and enforcing house rules and removing suspected cheaters. As a casino manager, you will be in charge of staff and may also be responsible for guest services.
What job duties will I have as a casino manager?
The duties of a casino manager include organizing, planning and directing all the gaming operations in a casino. As a casino manager, you'll have additional duties that supervisors will not, such as hiring and firing of staff and scheduling. You'll select and train personnel to meet gaming needs. You'll monitor slot machines and gaming tables for profits and losses. Walking the floor guarantees both gamblers and employees are following the casino regulations and are not cheating.
Along with these tasks, you'll handle guest discrepancies, arguments and scheduling errors. You'll also be in charge of providing complementary rooms, meals and tickets to patrons who spend a lot of time in the casino or spend a lot of money gambling. In large casinos, some managers handle different areas of sales, including food and beverage, reservations, showroom, special events, surveillance and guest services. In general, your goal will be to keep guests in the casino and to have them not seek entertainment, food or other services elsewhere.
What can I expect from this career?
According to the U.S. Bureau of labor statistics (BLS), in 2018 gaming managers made up roughly 4,300 gaming service positions in the country (www.Bls.Gov). Employment is restricted to the 24 states that have legalized casinos. You may manage a land-based casino or a riverboat casino. The BLS anticipates as fast as the average with an increase of 7% in employment opportunities between 2018-2028. As of may 2018, the BLS reported that gaming managers made an average yearly salary of $74,700. The top paying states for managers were nevada, new york and california. Nevada had the highest concentration while california had the highest employment level of gaming managers.
What education requirements do I need?
You must possess a GED or high school diploma. Additionally, you should consider seeking additional education. A bachelor's degree program in hospitality management or business management can teach you the skills needed to run a multi-department casino. College helps you to develop communication, customer service, networking, organization, problem-solving and financial skills.
People who work in casinos are generally required to obtain a license through a regulatory agency like the casino control commission or the casino control board. Every state has varying regulations and age requirements, so check with your state's casino control board to find out your requirements.
What are some related alternative careers?
Two careers that also require only a high school diploma or GED are lodging managers and gaming surveillance officers. Lodging managers are in charge of businesses such as hotels. These managers ensure that guests have a restful and comfortable experience, and they also track financial losses and gains. Gaming surveillance officers monitor casinos to enforce rules and laws. They may use video and audio equipment to oversee casino activities and maintain security footage.
To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:
Casino manager: job description & career requirements
See what education casino managers typically have. Read on to learn about the job skills and salary and career statistics for casino managers, along with similar job options.
Career information for a casino manager
Casino managers, sometimes also referred to as gaming managers, oversee the day-to-day operations of gaming facilities. Casino managers' duties include supervising personnel, monitoring gaming areas, overseeing security services, ensuring that gaming rules are followed and monitoring compliance with regulatory requirements. Casino managers may have long or unusual hours because many casinos are open around the clock.
| Education | no standard educational requirement, but employers may prefer an associate's degree; in-house training often provided; most states require licensure |
| job skills | customer service skills, management skills, interpersonal skills, communication skills |
| mean annual salary (2018)* | $85,260 (all gaming managers) |
| job growth (2016-2026)* | 2% increase (all gaming service workers) |
Source: *U.S. Bureau of labor statistics
Educational requirements
There is no standard education requirement to work as a casino manager, although many employers prefer candidates who have at least a 2-year associate's degree; common courses that are helpful include english, mathematics and communications. Many gaming operations offer in-house training for their employees. In most states, you'll also need to obtain a license from a gaming control or gambling commission, which generally requires photo identification and the payment of a fee.
Job skills
To succeed as a casino manager, you'll need strong customer service skills. Because this is a role where you'll be overseeing people, you will also need good management, interpersonal and communication skills.
Employment and economic outlook
The employment outlook for gaming service positions, including casino management, was slower than average when compared to other occupational fields; the U.S. Bureau of labor statistics (BLS) projected slower than average growth (2% increase) from 2016-2026. The average annual income in 2018 for gaming managers was $85,260.
Alternative career options
Similar career options within this field include:
Lodging manager
In 2018, the BLS reported that lodging managers made a mean income of $62,270 and that between 2016 and 2026, lodging managers could experience 4% growth in the number of available jobs. Lodging managers supervise all the activities of a hotel and its staff. Managers may enter the field with a high school diploma and gain work experience; alternatively, some have earned an associate's or bachelor's degree in a related field.
Gaming surveillance officer
Also called gaming investigators, these professionals monitor casino operations with the use of audio and video equipment. A high school diploma is typically sufficient, but specialized casino training may be required. Based on 2016-2026 predictions from the BLS, gaming surveillance officers and gaming investigators were expected to see a 4% increase in employment during the decade. Gaming surveillance officers and gaming investigators had an average income of $36,200, according to the BLS, as of 2018.
Casino game manager
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Herzlichkeit aus leidenschaft
Wer hier arbeitet, kennt den slogan: herzlichkeit aus leidenschaft. Der arbeitsplatz im casino ist nicht einfach irgendein arbeitsplatz; sagen unsere mitarbeiterinnen und mitarbeiter. Es ist ein ort voller spiel, spass und spannung. Auch als mitarbeitender taucht man täglich in eine andere welt ein. In einem casino zu arbeiten ist aufregend und einzigartig. Wir bieten eine nicht alltägliche arbeit. Mit herzlichkeit aus leidenschaft setzen wir uns täglich für unsere gäste ein, um ihnen spannende momente zu ermöglichen. Was gibt es aufregenderes?
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Casino game manager
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Per-session KPI reporting
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Occupational employment and wages, may 2018
11-9071 gaming managers
Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
National estimates for this occupation: top
Employment estimate and mean wage estimates for this occupation:
| Employment (1) | employment RSE (3) | mean hourly wage | mean annual wage (2) | wage RSE (3) |
|---|---|---|---|---|
| 4,300 | 3.9 % | $40.99 | $85,260 | 1.1 % |
Percentile wage estimates for this occupation:
| Percentile | 10% | 25% | 50% (median) | 75% | 90% |
|---|---|---|---|---|---|
| hourly wage | $22.67 | $28.36 | $35.91 | $47.00 | $64.66 |
| annual wage (2) | $47,150 | $58,980 | $74,700 | $97,770 | $134,490 |
Industry profile for this occupation: top
Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the create customized tables function.
Industries with the highest levels of employment in this occupation:
| Industry | employment (1) | percent of industry employment | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|
| gambling industries | 1,950 | 0.83 | $38.66 | $80,410 |
| traveler accommodation | 1,760 | 0.09 | $42.93 | $89,300 |
| local government, excluding schools and hospitals (OES designation) | 250 | 0.00 | $36.99 | $76,940 |
| spectator sports | 180 | 0.12 | $44.49 | $92,550 |
| management of companies and enterprises | 80 | 0.00 | $58.75 | $122,200 |
Industries with the highest concentration of employment in this occupation:
| Industry | employment (1) | percent of industry employment | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|
| gambling industries | 1,950 | 0.83 | $38.66 | $80,410 |
| spectator sports | 180 | 0.12 | $44.49 | $92,550 |
| traveler accommodation | 1,760 | 0.09 | $42.93 | $89,300 |
| local government, excluding schools and hospitals (OES designation) | 250 | 0.00 | $36.99 | $76,940 |
| state government, excluding schools and hospitals (OES designation) | 30 | 0.00 | $46.34 | $96,390 |
Top paying industries for this occupation:
| Industry | employment (1) | percent of industry employment | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|
| management of companies and enterprises | 80 | (7) | $58.75 | $122,200 |
| state government, excluding schools and hospitals (OES designation) | 30 | (7) | $46.34 | $96,390 |
| spectator sports | 180 | 0.12 | $44.49 | $92,550 |
| traveler accommodation | 1,760 | 0.09 | $42.93 | $89,300 |
| gambling industries | 1,950 | 0.83 | $38.66 | $80,410 |
Geographic profile for this occupation: top
States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the create customized tables function.
States with the highest employment level in this occupation:
| State | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| california | 620 | 0.04 | 1.22 | $47.19 | $98,150 |
| nevada | 580 | 0.43 | 14.42 | $50.26 | $104,550 |
| oklahoma | 420 | 0.26 | 8.78 | $30.39 | $63,210 |
| mississippi | 240 | 0.22 | 7.33 | $38.65 | $80,390 |
| florida | 230 | 0.03 | 0.90 | $46.01 | $95,690 |
States with the highest concentration of jobs and location quotients in this occupation:
| State | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| nevada | 580 | 0.43 | 14.42 | $50.26 | $104,550 |
| oklahoma | 420 | 0.26 | 8.78 | $30.39 | $63,210 |
| mississippi | 240 | 0.22 | 7.33 | $38.65 | $80,390 |
| louisiana | 200 | 0.10 | 3.46 | $34.55 | $71,870 |
| iowa | 140 | 0.09 | 3.07 | $36.61 | $76,140 |
Top paying states for this occupation:
| State | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| nevada | 580 | 0.43 | 14.42 | $50.26 | $104,550 |
| new york | 80 | 0.01 | 0.30 | $49.68 | $103,330 |
| california | 620 | 0.04 | 1.22 | $47.19 | $98,150 |
| west virginia | (8) | (8) | (8) | $46.55 | $96,830 |
| florida | 230 | 0.03 | 0.90 | $46.01 | $95,690 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| las vegas-henderson-paradise, NV | 460 | 0.46 | 15.59 | $52.71 | $109,630 |
| atlantic city-hammonton, NJ | 140 | 1.13 | 38.19 | $40.81 | $84,880 |
| san diego-carlsbad, CA | 130 | 0.09 | 2.95 | $45.09 | $93,790 |
| chicago-naperville-elgin, IL-IN-WI | 120 | 0.03 | 0.90 | $41.47 | $86,260 |
| gulfport-biloxi-pascagoula, MS | 120 | 0.79 | 26.52 | $39.45 | $82,050 |
| lake charles, LA | 70 | 0.60 | 20.33 | $33.45 | $69,570 |
| philadelphia-camden-wilmington, PA-NJ-DE-MD | 60 | 0.02 | 0.71 | $44.63 | $92,830 |
| denver-aurora-lakewood, CO | 60 | 0.04 | 1.31 | $35.80 | $74,470 |
| reno, NV | 50 | 0.19 | 6.51 | $44.25 | $92,050 |
| albuquerque, NM | 40 | 0.11 | 3.54 | $38.99 | $81,090 |
Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Metropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| atlantic city-hammonton, NJ | 140 | 1.13 | 38.19 | $40.81 | $84,880 |
| gulfport-biloxi-pascagoula, MS | 120 | 0.79 | 26.52 | $39.45 | $82,050 |
| lake charles, LA | 70 | 0.60 | 20.33 | $33.45 | $69,570 |
| las vegas-henderson-paradise, NV | 460 | 0.46 | 15.59 | $52.71 | $109,630 |
| reno, NV | 50 | 0.19 | 6.51 | $44.25 | $92,050 |
| albuquerque, NM | 40 | 0.11 | 3.54 | $38.99 | $81,090 |
| san diego-carlsbad, CA | 130 | 0.09 | 2.95 | $45.09 | $93,790 |
| denver-aurora-lakewood, CO | 60 | 0.04 | 1.31 | $35.80 | $74,470 |
| cincinnati, OH-KY-IN | 40 | 0.04 | 1.23 | $35.90 | $74,670 |
| kansas city, MO-KS | 30 | 0.03 | 0.97 | $40.47 | $84,180 |
Top paying metropolitan areas for this occupation:
| Metropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| san francisco-oakland-hayward, CA | 40 | 0.02 | 0.51 | $64.48 | $134,110 |
| las vegas-henderson-paradise, NV | 460 | 0.46 | 15.59 | $52.71 | $109,630 |
| san diego-carlsbad, CA | 130 | 0.09 | 2.95 | $45.09 | $93,790 |
| philadelphia-camden-wilmington, PA-NJ-DE-MD | 60 | 0.02 | 0.71 | $44.63 | $92,830 |
| reno, NV | 50 | 0.19 | 6.51 | $44.25 | $92,050 |
| chicago-naperville-elgin, IL-IN-WI | 120 | 0.03 | 0.90 | $41.47 | $86,260 |
| atlantic city-hammonton, NJ | 140 | 1.13 | 38.19 | $40.81 | $84,880 |
| kansas city, MO-KS | 30 | 0.03 | 0.97 | $40.47 | $84,180 |
| gulfport-biloxi-pascagoula, MS | 120 | 0.79 | 26.52 | $39.45 | $82,050 |
| albuquerque, NM | 40 | 0.11 | 3.54 | $38.99 | $81,090 |
Nonmetropolitan areas with the highest employment in this occupation:
| Nonmetropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| northeast oklahoma nonmetropolitan area | 100 | 0.87 | 29.24 | $33.46 | $69,590 |
| nevada nonmetropolitan area | 70 | 0.68 | 22.99 | $40.01 | $83,230 |
| northwest oklahoma nonmetropolitan area | 50 | 0.51 | 17.26 | $26.71 | $55,560 |
| northwest minnesota nonmetropolitan area | 30 | 0.16 | 5.42 | $26.25 | $54,600 |
Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Nonmetropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| northeast oklahoma nonmetropolitan area | 100 | 0.87 | 29.24 | $33.46 | $69,590 |
| nevada nonmetropolitan area | 70 | 0.68 | 22.99 | $40.01 | $83,230 |
| northwest oklahoma nonmetropolitan area | 50 | 0.51 | 17.26 | $26.71 | $55,560 |
| northwest minnesota nonmetropolitan area | 30 | 0.16 | 5.42 | $26.25 | $54,600 |
Top paying nonmetropolitan areas for this occupation:
| Nonmetropolitan area | employment (1) | employment per thousand jobs | location quotient (9) | hourly mean wage | annual mean wage (2) |
|---|---|---|---|---|---|
| nevada nonmetropolitan area | 70 | 0.68 | 22.99 | $40.01 | $83,230 |
| northeast oklahoma nonmetropolitan area | 100 | 0.87 | 29.24 | $33.46 | $69,590 |
| southeast oklahoma nonmetropolitan area | (8) | (8) | (8) | $29.30 | $60,940 |
| northwest oklahoma nonmetropolitan area | 50 | 0.51 | 17.26 | $26.71 | $55,560 |
| northwest minnesota nonmetropolitan area | 30 | 0.16 | 5.42 | $26.25 | $54,600 |
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the district of columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.
(1) estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.
(3) the relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(7) the value is less than .005 percent of industry employment.
(9) the location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OES estimates and related information:
Last modified date: march 29, 2019
"gaming manager"
Basic job description:
Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.
Job duties and tasks for: "gaming manager"
1) circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
2) direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
3) direct workers compiling summary sheets that show wager amounts and payoffs for races and events.
4) establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
5) maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
6) monitor credit extended to players.
7) monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
8) prepare work schedules and station assignments, and keep attendance records.
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