Casino Host Job Description, casino slot host job description.
Casino slot host job description
Online casino sites to play on real money
A large part of a casino host's job is initiating contact with guests that the casino identifies as being a high roller, or who has the potential to become one. Casinos large and small, from las vegas to local indian casinos, offer player loyalty programs that provide valuable marketing information about who is spending a lot of time or money in the casino. These are precisely the type of people that casino hosts will cater to with personalized service with the goal of keeping the player coming back. Moreover, casino hosts must form good relationships with co-workers who interact with players on a daily basis, such as dealers and pit bosses, as they can be an invaluable resource when it comes to satisfying players. Hosts must maintain a professional demeanor at all times and provide outstanding customer service. One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property’s hotel, meals and access to VIP lounges.
Casino host job description
If you enjoy working with the public in a fast-paced gaming environment, you may be well suited to be a casino host.
Casino hosts usually work within casino marketing departments and are mainly responsible for keeping high rollers and vips from gambling in other casinos that compete with their employers. Casino hosts, on behalf of their employers, offer an array of comps, such as free rooms and meals at the casino, that are meant to entice high rollers to come and gamble. But a large part of a host's job is forging lasting relationships with the casino's most valuable guests and catering to each of their specific needs.
Retaining high rollers
A large part of a casino host's job is initiating contact with guests that the casino identifies as being a high roller, or who has the potential to become one. Casinos large and small, from las vegas to local indian casinos, offer player loyalty programs that provide valuable marketing information about who is spending a lot of time or money in the casino. These are precisely the type of people that casino hosts will cater to with personalized service with the goal of keeping the player coming back. Moreover, casino hosts must form good relationships with co-workers who interact with players on a daily basis, such as dealers and pit bosses, as they can be an invaluable resource when it comes to satisfying players.
Issuing comps
Hosts must maintain a professional demeanor at all times and provide outstanding customer service. One of the primary ways that casinos cater to preferred guests is by offering comps. Comps typically include rooms at the property’s hotel, meals and access to VIP lounges.
It’s up to the casino host to ensure that players are comped appropriately. In other words, you’ll be responsible for determining what level of play warrants a complimentary night in the hotel’s best suite and which warrants a free buffet. Moreover, you also need to stay current on the types of comps that other casinos are offering players so that your employer doesn’t lose a loyal player to the competition. As a host, you may need to justify the cost of each player's comps to a marketing executive or other casino manager -- so you'll need to balance player retention with the cost of comps to the casino. Overall, part of your job is to ensure that the casino has a good chance of coming out ahead.
Day-to-day duties
Many casinos will have a number of hosts on duty 24/7 who are responsible for marketing and catering to players. The level of responsibility a casino host will have mainly depends on the particular property they work for, but typically, you'll spend your days emailing or calling players from the casino's loyalty program, determining the appropriate level of comps and overseeing that players are satisfied with them. Some employers may also have you booking the reservations for valued guests, coordinating special events meant to attract new players, resolving customer complaints and drafting and distributing reports to management.
Background & experience
Each casino has its own requirements when hiring hosts. Some require a degree, others value prior casino experience and some may even be willing to hire you without either. But generally, you can count on any combination of business experience, outstanding communication skills and a professional and likeable demeanor as the qualities casinos will demand.
Casino host job description example
Casino hosts provides excellent service to players to get them to be loyal customers.
Casino host job description example
What does a casino host do?
The casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.
His/her job description entails answering queries posed by casino player and resolving their complaints.
His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.
The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.
Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.
A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.
He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.
The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.
He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.
He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.
In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.
He/she is expected to respond to all inquiries made by players regarding service provision issues.
He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.
Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.
Issues beyond his/her ability are equally expected to be reported to the marketing manager.
The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.
Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.
Casino host job description example
The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.
Here is a job description example that presents the major role of a host in a casino environment:
- Market the services of the casino to existing and prospective players
- Intimate the players on new games and programs, and events of the casino
- Cater for the needs of the players while they are within the casino
- Send emails or place calls to players to promote the image and services of the casino
- Oversee the promotion and progress of the loyalty programs organized by the casino
- Determine the level of comps to be given to any particular player
- Oversee service delivery to the players
- Ensure players are satisfied with the services provided by the casino
- Listen to complaints and concerns of clients and get them resolved without delay
- Book reservations for the casino’s valued customers
- Coordinate all special events organized by the casino towards attracting new clients
- Draft and distribute periodic or daily report to the casino’s management.
Casino host resume preparation
When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.
One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.
The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.
Requirements – skills, knowledge, abilities – for casino host role
To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:
- Education: it depends on the particular casino. While some insist on bachelor’s degree, some others do accept associate degree. However, there are some that accept high school diploma
- Previous experience in casino environment is added advantage
- Possess outstanding skills in communication, both oral and written
- Possess a likeable and professional demeanor
- Ability to work fast and meet deadlines
- Ability to manage players and their needs
- Possess computer literacy and ability to handle some important microsoft office packages
- Ability to multitask and get several assignments completed within a short time
- Possess jovial and positive outlook, which invariably rub off positively on clients.
Casino host skills for resume
Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.
The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.
Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.
To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.
How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!
Casino host resume samples
The best examples from thousands of real-world resumes
Handpicked by resume experts based on rigorous standards
Tailored for various backgrounds and experience levels
Casino hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that casino hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.
Find out what is the best resume for you in our ultimate resume format guide.
Casino host
Increase client base and ensure total satisfaction during visit through accommodations and friendly service. Identify new clients via referrals and personal contact on gaming floor. Promote rewards programs and casino brand to current and potential clients. Develop and execute promotions and events to increase revenue. Anticipate and respond to clients' emergent needs promptly.
- Managed 500-900 client portfolios with quarterly sales ranging from $1.6 to $1.8M.
- Earned over $20K in bonuses by consistently meeting or exceeding quarterly revenue goals.
- Increased overall departmental productivity by creating analytical tools for more efficient use of salesforce software and client contact procedures.
- Designed specialized spreadsheets that enabled more personalized contact with customers via sales calls.
- Attracted loyal customer base from outside regional markets and competitor casinos.
Executive casino host
Increased VIP revenues within assigned player block by 9%.
- Consistently recognized for developing customer relationships and increased guest satisfaction scores.
- Increased VIP reservations.
- Conducted annual employee performance reviews.
- Assisted with the development and collection of CSA goals and initiatives.
Executive casino host
Ranked #1 in casino sales for 3 consecutive years and maintained a 92% "active maintenance list."
- Built customer base of more that 400 players through development of strong relationships and strategic use of perks and incentives.
- Achieved monthly gaming revenue of over $600,000 by effectively developing, maintaining, and reactivating customers.
- Served as executive casino sales team member for baton rouge's first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
- Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
- Obtained referrals from tropicana properties throughout the U.S., coordinated special events and promotions for targeted gaming markets, and maintained a sales management database of hundreds of customers with an average daily theoretical of over $500 and generation of $400,000 theoretical per month through aggressive telemarketing and personal contacts.
- Additional duties included fulfilling customer requests for a wide range of offsite attractions, amenities, tickets, restaurant reservations, VIP & limo services, golf tee times, gifts, meeting rooms, power lunches, parties, entertainment, tours, health spas, massage therapy, banking needs, and private requests.
Executive casino host
Ranked #1 in casino sales for 3 consecutive years and maintained a 92% "active maintenance list."
What does a slot attendant do?
Slot attendants play an important role in gambling casinos.
Erik snyder/photodisc/getty images
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Slot attendants serve as a link between a casino guest and the casino’s management. Each attendant looks after a number of slot machines, ensuring their proper functioning. The attendant also ensures the safety and comfort of the slot players. In some casinos, slot attendants pay players who have won a large amount of money and they promote special programs offered by the casino.
Machine function
A slot attendant ensures all the slot machines she is responsible for function properly. Casinos make no profit on slot machines that malfunction and prevent guests from using them. The attendant’s role is to alert machine repair mechanics to the problem to encourage rapid repair. In instances of minor issues, such as bill jams, an attendant may correct the malfunctions himself. Attendants must be aware of the model of all the machines in the casino, since guests will often have favorite models, such as video slots or reel slots, or favorite games, such as "double diamonds" or "video poker," and not know where to find them.
Safety and comfort
Slot attendants must also ensure all players are behaving properly. They circulate through the area of their machines and maintain surveillance of the players. Attendants call security when they see a guest who is making loud noises which annoy other players or behaving abusively toward guests or attendants. Attendants are called on to assist players who are disabled and need help. They often get requests for directions to restaurants or bathrooms. Slot attendants receive requests from other casino staff members to respond to guests’ complaints or special requests. Incumbent on slot attendants is the need to be knowledgeable about local gambling laws and rules established by the casino.
Pay big winners
Some casinos feature machines dedicated to slots which require a minimum $10 per spin and pay winnings with tokens. For large winnings on these slots and for others where large sums have been won, attendants supervise the payment of cash or the distribution of vouchers. Attendants also collect the required data from winners whose payments exceed the amount that must be reported to the internal revenue service.
Program promotion
Slot attendants proactively build relationships with guests. This helps them promote special programs of the casino. Among the commonly sponsored casino programs attendants help promote are hourly cash giveaways, monthly awards of new cars, free massages in the casino spa, rounds of golf, or meals in one of the casino restaurants. Attendants may be assigned to provide special service to wealthy players, called “high rollers,” who gamble large amounts of money.
What does a slot attendant do?
Slot attendants play an important role in gambling casinos.
Erik snyder/photodisc/getty images
Related articles
Slot attendants serve as a link between a casino guest and the casino’s management. Each attendant looks after a number of slot machines, ensuring their proper functioning. The attendant also ensures the safety and comfort of the slot players. In some casinos, slot attendants pay players who have won a large amount of money and they promote special programs offered by the casino.
Machine function
A slot attendant ensures all the slot machines she is responsible for function properly. Casinos make no profit on slot machines that malfunction and prevent guests from using them. The attendant’s role is to alert machine repair mechanics to the problem to encourage rapid repair. In instances of minor issues, such as bill jams, an attendant may correct the malfunctions himself. Attendants must be aware of the model of all the machines in the casino, since guests will often have favorite models, such as video slots or reel slots, or favorite games, such as "double diamonds" or "video poker," and not know where to find them.
Safety and comfort
Slot attendants must also ensure all players are behaving properly. They circulate through the area of their machines and maintain surveillance of the players. Attendants call security when they see a guest who is making loud noises which annoy other players or behaving abusively toward guests or attendants. Attendants are called on to assist players who are disabled and need help. They often get requests for directions to restaurants or bathrooms. Slot attendants receive requests from other casino staff members to respond to guests’ complaints or special requests. Incumbent on slot attendants is the need to be knowledgeable about local gambling laws and rules established by the casino.
Pay big winners
Some casinos feature machines dedicated to slots which require a minimum $10 per spin and pay winnings with tokens. For large winnings on these slots and for others where large sums have been won, attendants supervise the payment of cash or the distribution of vouchers. Attendants also collect the required data from winners whose payments exceed the amount that must be reported to the internal revenue service.
Program promotion
Slot attendants proactively build relationships with guests. This helps them promote special programs of the casino. Among the commonly sponsored casino programs attendants help promote are hourly cash giveaways, monthly awards of new cars, free massages in the casino spa, rounds of golf, or meals in one of the casino restaurants. Attendants may be assigned to provide special service to wealthy players, called “high rollers,” who gamble large amounts of money.
13 things your casino host won't tell you
Gamble enough in las vegas or other casino destinations and you’ll get a casino host. This person helps you with travel arrangements. She also offers perks like free rooms and meals.
If you have a host, take advantage of the situation. Use their services for whatever you need.
But a casino host won’t tell you everything.
1- which games offer the highest comps
The core of a casino host’s job is to get you to gamble as much money as possible. As long as they can get you to put as much money as possible into play, the casino advantage will eventually take the correct amount of it.
Good casino hosts know which games have the highest house edge and highest hold percentage. They also know which ones have the lowest. This information is usually directly tied to the level of comps you can get.
A casino determines a player’s comp level by how much the player is expected to lose. This is determined by the expected house edge on the game being played multiplied by the total amount wagered.
A player bets $100 per hand on blackjack. He plays 500 hands. His total amount wagered is $50,000.
With an expected win rate of 2%, the casino expects to win $1,000 ($50,000 X 2%).
The more money the player is expected to lose, the better for the casino host.
2- which games offer the lowest house edge
The casino host doesn’t want you playing the games with the lowest house edge. So they probably won’t tell you which ones have it.
It doesn’t matter which games have a low house edge if you don’t play them with the best possible strategy. But your host still wants you to lose as much as possible. They won’t steer you to better games.
3- they don’t have your best interests in mind
Your casino host doesn’t have your best interests in mind. Sure, they want you to have a good time, but only because people gamble more when they’re having fun.
Your casino host wants you to gamble as much as possible during your stay. Everything they do is directly related to this goal.
4- they don’t like you
Not every casino host dislikes every one of their customers. But the host isn’t your friend, and she doesn’t like you. Depending on your behavior, she might not dislike you, but don’t make the mistake of thinking she likes you – no matter how she acts.
The casino host’s job is to get you to gamble as much as possible.
Thinking your casino host is your friend? Try this little test:
Call your casino host – tell her you need to come to town on business but won’t have any time to gamble at all. Ask them what they can do for you or recommend for your stay.
If you drop thousands of dollars a year, you might still get a room. The casino doesn’t want to risk losing your future play. But even this has limits.
And if they do comp your stay in this situation, expect them to encourage you to gamble.
5- they don’t care about your stories or your family or your business
Casino hosts listen to your stories and look at the pictures of your kids or pets. But they don’t really care.
Their job is to make you think they care enough to get you to start gambling.
6- nothing in the casino is free
The free drinks, meals, rooms, and flights aren’t really free. They’re paid for out of your expected losses. The casino tells you all of these things are free. They want you to be grateful that they’re taking care of you.
Take the blackjack player who’s expected to lose $1,000 per 500 hands played. He comes to the casino and plays 5,000 hands four times a year. His expected loss for every trip is $10,000. He will have a winning trip every now and then. But on average the casino will have their percentages figured correctly.
The casino knows the player is going to lose an average of $10,000 every time he comes. They also know they can afford to give him thousands in “free” things and still make lots of money.
How much does a round trip flight, hotel room for a week, five buffet comps, and four or five nice meals cost?
7- everything you get is directly tied to how much you play
Your casino host might hint at this if you aren’t playing enough. But they don’t like to come straight out and say you have to play a certain amount up front.
If you want more comps you probably need to play more. You’ll see exceptions to this rule, but for the most part, what you get from your casino host is directly tied to how much you gamble.
8- if you don’t ask you won’t get
Many players don’t ask their casino hosts enough questions. Your host will probably take care of your meals and room if you play enough. But you really have no idea how much more you may be able to get. If you don’t ask you’ll never know what you might get.
Want to see the grand canyon or the blue man group? Ask if your host can help.
What about a trip to the spa for your spouse?
You don’t even have to ask for monetary value things. Sometimes information can be valuable. Your host should either have a great deal of information or be able to access it.
9 – you can get a better deal at other casinos
Your casino host doesn’t want you to consider another casino. She doesn’t even want you to start thinking about talking to another host.
You should shop your play as much as possible. Get as much in return for your play as you can.
10- you can get an upgrade for $20
$20 is an arbitrary amount. But often you can get a room upgrade for a small amount of extra money. Has your casino host arranged for a room?
Ask her how much you would have to pay to get an upgrade.
11- when you’re just short of a big upgrade or perk
Unless you track your play (which you should do) and know how the casino determines the amount of your comps (almost impossible to find out), you won’t know where you are on the scale of players at the casino. The bigger the player, the more you can get, but there’s always a line separating one level of play from another.
If you’re just a few thousand short of the next level of player it would be nice to know so you could play a little more.
A smart casino host may let you know when you’re close, but most of them won’t. If they do tell you, make sure you know exactly how much more you need to play and what you will get in return. You don’t want to lose twice what it would cost you to buy the same perks.
12- when you’ve had too much to drink
Why do you think casinos offer free drinks to players?
The more you drink, the more you gamble.
Because your casino host wants you to play as much as possible, she’s more likely to order you another drink than tell you it’s time to stop.
13- where to find a new casino host
The casino host business is competitive. Hosts protect their clients fiercely. If you start thinking about finding another host, don’t tell your current host.
Conclusion
Playing enough to have a casino host and getting perks from the casino feels great. But you still need to make sure you’re watching out for your best interests.
The casino host wants you to play as much as possible. Everything she does is done with this ultimate goal in mind. Remember this. You should be able to take advantage of their services and have a good time along the way.
Helpful ideas about casino player development
Are you googling for job descriptions? Click here else read on…
Have you ever seen a host running around the casino floor on a saturday evening? He’s heading to the pit to help break the news that this roulette player isn’t getting a comp for the buffet tonight. He took a call from one of his players as he was leaving the tables, and now he’s running for the hotel desk to greet a guest who’s just checking in. He grabs the mic on the way and makes a jackpot announcement, since a slot attendant held out a note to him as he cruised by. His radio crackles, and he’s off to the steakhouse to push back a reservation before he heads to the entertainment stage to do a promotional announcement.
Can you see him? Walking as quickly as possible without actually running, while dodging guests, trash cans, structural features, and cocktail servers. He’s hoping to make it to his destination in one piece, knowing that it’s just the next stop in what’s going to be a long night. All too often voice mails go unchecked, players’ questions go unanswered, reservations are un-cancelled, comps are left unwritten, and hosts are unfulfilled. It’s sad to think that this happens in one of the most rewarding jobs a people person can find.
Here’s how you can prevent all the “uns” from happening. Don’t ask the host team to do things that run counter to their main objective. They are employed to do one thing: get your best players to spend as much of their gaming wallet with your property as possible. If a task isn’t one that’s directly related to accomplishing that objective, it’s not a task a host should be doing.
Here are 6 tasks that a host should not be doing!
- Not doing overhead announcements. For anything. Really. This is an easy responsibility to leave with your players club and/or promotions team. Consider hiring a personality to record “standard” announcements and set them to run at particular times so your staff can concentrate on taking care of your players.
- Not handling registration. For anything. Really. No tournaments, no hotel check-ins, no VIP event tables, period. Hosts should be walking through the event talking with people, not stuck in one place doing administrative tasks unrelated to driving visitation.
- Not handling all operational complaints. Obviously, part of a host’s job is to smooth the ruffled feathers of an angry high-roller. It’s not necessarily the host’s job, however, to come to the steakhouse every time a guest says his meal hasn’t met his expectations. It is of vital importance that F&B and PD come to an understanding about which players (and which situations) should be handled by a host and when the room’s staff should be trained and empowered handle things themselves.
- Not running promotions. I know, I know. The hosts are charismatic and the crowd loves them and blah, blah, blah. But the host should be working that crowd and finally meeting that elusive new player he’s missed the last 3 visits, not stuck at the promotions desk swiping player cards or drawing the winner’s name.
- Not poring over reports to figure out who to call. Your host team will be more effective if they don’t have to do the database mining themselves. Give them specific information, on a daily basis, that pinpoints which guests to call, which reservations to make, and which activities to complete.
- Not making calls to players whose ADT is never likely to reach a level for hosting. You know which players I mean, right? The squeaky wheels who end up on a host’s voicemail because they couldn’t get a comp last time they were there and a coffee shop server suggested the host could help them. The guest who hasn’t been to your property in more than a year and wonders why he doesn’t have coupons this month. These are not the players your host team should be spending their valuable time on. Again, front-line employees, including those in the call center, need to be trained and empowered to handle service recovery themselves. So they only escalate to the host-on-duty for the exceptional players.
So, work with your player development and operations teams to re-assign these six responsibilities to other front-line employees. Then challenge your hosts to exceed their goals with all their new time and some new tools!
"the biggest comp was a $100,000 bill the guest earned but he spent $10,000,000 so that was no problem!"
Interview with an executive casino host
If you are a new to the gambling world, a casino host is basically someone employed by the casino to take care and deliver various services to gamblers in order to please them and ensure they become regular patrons.
We often receive a lot of questions about casino hosts: how do i get one? How much gambling is expected to be considered a high roller? How much should i tip my host etc…
We talked to a host who works in a major strip casino and she was kind enough to sit down with us and answer some of your questions regarding the job.
Note that, for privacy reasons due to her job that we can understand, she spoke on condition of anonymity so we will not mention where she works but it is one of the major casinos on the strip.
Lasvegasjaunt: in a few words how would you define a casino host?
Casino host: A casino host will usually try their best to please patrons of their casino and to fulfill any reasonable requests their customers might have. The casino host has the power to issue complimentary services (or “comps”) to players. Comps can range from complimentary meals, beverages, and show tickets right up to full accommodation in the hotel. A casino host develops a relationship with every level of gambler, from first-timers playing quarter slot machines to multimillion-dollar gamblers (a high roller).
LVJ: could you talk about your professional path that led to your position today? Or more generally how can one become a host? What schooling is needed to become one? What type of training do hosts get?
C.H.: I started working in the casino as a beverage server. Several years later, I moved to the hotel as a manager. I worked very closely with casino hosts managing their guest reservations. After a while I decided to apply for the host position. I was very well known in the casino and the manager hired me right away. There really isn’t any schooling one can get to prepare for the job. It’s more important to provide great customer service.
LVJ: as a player, how do i get assigned a casino host? What would be a minimum amount to gamble a day to get noticed by a host?
C.H.: every casino has their “criteria” to get assigned a casino host. Normally if a person plays slots for sereval hours a day during their trip, they would get a casino host. The table game amounts really range from casino to casino.
LVJ: as far as how casinos categorize players, is there such a thing as gambling range or minimums that could define a low roller, medium and high roller?
C.H.: definitely. A person who plays $5 a hand on blackjack for 30 minutes would not get assigned a host. They would need to play $200 a hand for at least 2 hours to receive a host. Same for slots, if a person puts $20 in a machine they will not receive a host. At my casino a low roller for table games would be a $25 bet on a table for 30 minutes. Medium would be $250 bet for two hours, and high would be $500 a hand for 4 hours. Slots low roller would be $100 spent in 30 minutes. Medium would be $500 spent over several hours and high would be $2,000 spent each gaming day.
LVJ: could you explain to us what “ADT” refers to and how do you estimate the amount of comps that a player can get?
C.H.: ADT is average daily theoretical. That is a number calculated not on how much money you win or lose, it’s calculated by how much money you cycle through the system. So for instance, if you put $100 in a machine and you win some money, then put more back in, then win some, the computer gives us a number at the end of your session and that number is your average. Each casino is different but hosts can comp up to a certain amount of that number.
LVJ: regarding the calculation of comps, what are the differences between slots and table games and how does that affect the amount of comps one player can expect?
C.H.: at my casino for tables we comp based on theo and loss, but it is very hard to earn a high theo on tables. We comp a lot more on slots. It’s very easy to have a higher average playing slots. Partly because the games on tables are somewhat controlled by the customer. The customers can pick or choose what cards they want to keep or throw away. Slots are completely random, so the casino has the advantage.
LVJ: how do you get paid? Is there some kind of commission based on a percent of what your guest spends, a one time payment for the guest showing up?…
C.H.: hosts are either compensated quarterly or yearly. At the beginnining of the year or quarter hosts are given a benchmark, a number that represents how much money they need to bring into the casino for that time period. If a host meets their goal they will receive a bonus. Casino hosts are also paid a yearly salary.
LVJ: is there such a thing as competition between hosts working fort the same property i.E. Trying to get the biggest gamblers assigned to them for bigger commissions/tips?
C.H.: yes most hosts are extremely competitive!
LVJ: people are sometimes confused on how much they should tip or take care of their casino host. What do you think are the good practices on that matter?
C.H.: I think it’s very nice when people want to tip, but a host should never “expect” it. We are paid a nice salary, so anything extra is just that….Extra.
LVJ: what is the difference between an “executive casino host” and a “casino host”? One of our readers heard that an executive casino host is for a higher player and can comp more freely than a casino host?
C.H.: an executive host does have higher players, and the comping ability is higher as well. That is correct.
LVJ: with the trend towards automation of comps (I.E the recent changes in comping drinks at the bars with tickets for video poker play) do you feel your job is on the way out for all but high rollers?
C.H.: no because there are a range of casino hosts and a range of players. The first position starting out in the host department is a junior host. They act as an assistant to the department and can make room reservations for guests or issue food comps. They will often help with special events while learning the in’s and out’s of being a host. Once they are officially promoted to casino host they will have the title “casino host”, and they will take care of the lowest qualified players. Notice I said qualified. Not everyone plays enough to receive a casino host. Then there are the executive casino hosts. They have the next level of players. Then there are senior executive casino hosts who have the next level players and finally there are player development hosts who have the highest level players in the casino. If there is a celebrity guest that plays at a casino, they will often be assigned directly to the general manager of the casino and not a host. Not every casino has the 4 levels of hosts but the bigger ones will.
LVJ: is it better to email or call our host?
C.H.: it depends on the host and the guest. I always tell my guest to contact me in whatever format they are comfortable with. A host should adapt to what the guest wants.
LVJ: what are the most difficult requests you have had, and the weirdest requests?
C.H.: the most difficult request was to book 20 rooms for a birthday and half the guests didn‘t play much but the main guest was a huge gambler. He wanted all the charges on all the rooms comped. That was a difficult conversation….
The weirdest request I had was to put up a christmas tree in my guests room before they arrived on christmas eve. I had been off for several days due to the holiday, and wasn’t due to come back to work until christmas night. Plus I lived 45 minutes away from work!
LVJ: what is the biggest comp you have provided to a guest?
C.H.: the biggest comp was a $100,000 bill the guest earned but he spent $10,000,000 so that was no problem!!
If you you have more questions about the job of a casino host or your relationship with them as a patron, please write them in the comment section below and we’ll try to do another interview soon!
Job descriptions & requirements for a casino general manager
A casino general manager monitors all aspects of the casino to ensure that its customers are happy.
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According to the U.S. Bureau of labor statistics, the average salary for a gambling industry general manager was $106,830 in 2012. This job can be very demanding, requiring exceptional customer service skills, leadership ability, mathematical aptitude and the ability to juggle a myriad of responsibility while focusing on the casino's ultimate goals.
Casino management
Casino general managers perform a wide range of tasks to ensure the efficient operation of a casino. If you take on this job, your primary duties will include ensuring that the casino and all of its employees comply with government regulations and making sure the casino earns a profit. You will also have the duty of hiring, training, firing and overseeing supervisors and non-management employees. You might also have responsibility for creating and/or approving work schedules.
Customer interaction
As a casino general manager, you will spend a significant amount of time keeping customers happy. This starts with making sure the casino is clean, intuitively organized and appealing to gamers. It can also involve dealing with customer complaints and suggestions, seeing to the expulsion of troublesome customers, and explaining rules and policies. In addition, you will likely have to monitor activities on the casino floor and keep high rollers happy, so they will continue to spend money.
Environment and hours
The casino environment can be fast-paced and exciting, though it can also prove stressful for managers during busy periods or when dealing with unhappy customers. You will likely work long hours, including nights, weekends and holidays, especially since casinos usually operate around the clock, seven days per week. Though you may work at a desk some of the time, such as when managing the casino's budget, you will probably spend a significant amount of time on your feet and walking around the casino as well.
Preparation
Though some employers might give preference to candidates with associate degrees, others hire individuals with high school diplomas or geds. You might benefit from taking classes in management, especially those that focus on gaming or hospitality, even if you do not earn a degree. Casino experience can also prove helpful, as many employers promote individuals who have worked as dealers or gaming supervisors. In addition, you will likely have to obtain a gaming license from your state's gaming commission or regulatory board.
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About the author
Jordan meyers has been a writer for 13 years, specializing in businesses, educational and health topics. Meyers holds a bachelor of science in biology from the university of maryland and once survived writing 500 health product descriptions in just 24 hours.
Casino manager: job duties, employment outlook, and education requirements
As a casino manager, you're responsible for maintaining and organizing a casino's day-to-day operations. Continue reading for more information about a casino manager's job duties, as well as the education needed for the job and the salary potential. Schools offering hotel & restaurant management degrees can also be found in these popular choices .
What is a casino manager?
Casino managers are in charge of a casino's gaming operations. They monitor gamblers, employees, gaming machines and tables. Casino managers are responsible for explaining and enforcing house rules and removing suspected cheaters. As a casino manager, you will be in charge of staff and may also be responsible for guest services.
What job duties will I have as a casino manager?
The duties of a casino manager include organizing, planning and directing all the gaming operations in a casino. As a casino manager, you'll have additional duties that supervisors will not, such as hiring and firing of staff and scheduling. You'll select and train personnel to meet gaming needs. You'll monitor slot machines and gaming tables for profits and losses. Walking the floor guarantees both gamblers and employees are following the casino regulations and are not cheating.
Along with these tasks, you'll handle guest discrepancies, arguments and scheduling errors. You'll also be in charge of providing complementary rooms, meals and tickets to patrons who spend a lot of time in the casino or spend a lot of money gambling. In large casinos, some managers handle different areas of sales, including food and beverage, reservations, showroom, special events, surveillance and guest services. In general, your goal will be to keep guests in the casino and to have them not seek entertainment, food or other services elsewhere.
What can I expect from this career?
According to the U.S. Bureau of labor statistics (BLS), in 2018 gaming managers made up roughly 4,300 gaming service positions in the country (www.Bls.Gov). Employment is restricted to the 24 states that have legalized casinos. You may manage a land-based casino or a riverboat casino. The BLS anticipates as fast as the average with an increase of 7% in employment opportunities between 2018-2028. As of may 2018, the BLS reported that gaming managers made an average yearly salary of $74,700. The top paying states for managers were nevada, new york and california. Nevada had the highest concentration while california had the highest employment level of gaming managers.
What education requirements do I need?
You must possess a GED or high school diploma. Additionally, you should consider seeking additional education. A bachelor's degree program in hospitality management or business management can teach you the skills needed to run a multi-department casino. College helps you to develop communication, customer service, networking, organization, problem-solving and financial skills.
People who work in casinos are generally required to obtain a license through a regulatory agency like the casino control commission or the casino control board. Every state has varying regulations and age requirements, so check with your state's casino control board to find out your requirements.
What are some related alternative careers?
Two careers that also require only a high school diploma or GED are lodging managers and gaming surveillance officers. Lodging managers are in charge of businesses such as hotels. These managers ensure that guests have a restful and comfortable experience, and they also track financial losses and gains. Gaming surveillance officers monitor casinos to enforce rules and laws. They may use video and audio equipment to oversee casino activities and maintain security footage.
To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:
so, let's see, what we have: casino hosts usually work within casino marketing departments and are mainly responsible for keeping high rollers and vips from gambling in other casinos that compete with their employers. Casino hosts, on behalf of their employers, offer an array of comps, such as free rooms and meals at the casino, that are meant to ... At casino slot host job description
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